Terms & Conditions

1. Terms & Conditions

Scope of Work

Green Ray Energy Pty Ltd provides supply and installation services for solar panel systems, batteries, EV chargers, hot water systems and related renewable energy products.

Quotation Acceptance

Acceptance of any quotation constitutes acceptance of these Terms and Conditions.

Deposit

A deposit of 5% is payable upon acceptance of quotation unless otherwise agreed in writing.

Final Payment

Final payment must be made within 24 hours after installation completion.

Installation

Installation dates are subject to weather conditions, distributor approvals, product availability and safety requirements.

Customer Responsibilities

Customers must provide safe site access and accurate information regarding the property and electrical systems.

Finance

Finance options may be available through approved third-party providers and remain subject to lender approval.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

2. Warranty Policy

Workmanship Warranty

Green Ray Energy Pty Ltd provides a 10-year workmanship warranty on installation services.

Manufacturer Warranty

Solar panels, inverters, batteries and other equipment are covered by manufacturer warranties applicable to each product.

Warranty Exclusions

Warranty does not cover damage caused by misuse, accidents, unauthorized modifications, extreme weather events, pest damage or lack of maintenance.

Warranty Claims

Customers must notify Green Ray Energy Pty Ltd as soon as possible by phone or email with details of the issue and supporting photographs where possible.

Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

3. Complaints Handling Procedure

Lodging a Complaint

Customers may submit complaints by phone or email.

Acknowledgement

Complaints will generally be acknowledged within 2 business days.

Investigation

Green Ray Energy Pty Ltd will investigate complaints fairly and professionally and aim to resolve complaints within 10 business days where possible.

Resolution

Customers will be informed of the outcome and proposed resolution.

Escalation

If the complaint remains unresolved, customers may contact relevant consumer protection agencies or NETCC dispute services.

4. Refund & Cancellation Policy

Cooling-Off Rights

Customers may have cooling-off rights under Australian Consumer Law and applicable state legislation.

Cancellation

Cancellation requests must be submitted in writing. Costs already incurred for permits, applications, ordered products or completed works may be deducted from any refund.

Refunds

Refunds will be processed where required under Australian Consumer Law.

5. Privacy Policy

Green Ray Energy Pty Ltd respects customer privacy and collects personal information only for the purpose of providing quotations, installations, warranties, customer support and related services.

Customer information may be shared with distributors, installers, finance providers and government incentive bodies where necessary to provide services or process applications.

Customers may request access to their personal information by contacting Green Ray Energy Pty Ltd.

This document is provided as a general business compliance template for Green Ray Energy Pty Ltd and should be reviewed periodically to ensure compliance with applicable laws and NETCC requirements.

Green Ray Energy Pty Ltd